Amanda Dupuis
Mixed Methods Staff UX Researcher, ServiceNow | ex-Spotify, ex-Facebook & ex-Patreon
- Role
- Staff User Researcher at ServiceNow
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Amanda Dupuis
I\'m a mixed methods researcher with 14 years of experience and a background in Experimental Psychology; I use whatever method the question calls for (from interviews to surveys to multivariant experiments and everything in between!). I\'ve worked with a variety of niche audiences including (but not limited to) developers, enterprise users, creators, music industry professionals, merch partners, accountants and nonprofits. I have a habit of building and scaling research to run more efficiently (like how I established Spotify\'s music industry facing survey and rolling qualitative research programs). I love researching highly complex systems, data/analytics platforms, money/finances, and any workplace tool, but I find that any topic can be fascinating if you look at it up close!
Experience
Staff User Researcher
May 2024 — Present
unifying ServiceNow’s 10+ websites into a cohesive, personalized, and AI-powered experience- identified quantitative user segments, user intent, and user journeys across all sites- conducted foundational AI and Search focused research
Education
Northeastern University
Bachelor of Science (B.S.), American Sign Language
2007 — 2011
Northeastern University
Master's degree, Experimental Psychology
2012 — 2014
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