Amanda Dokolas
Project Management Professional (PMP) / Customer Experience
- Role
- Customer Experience Project Manager at Taco Bell
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
Experience
Customer Experience Project Manager
Jul 2024 — Present
Oversee the design and implementation of customer recovery systems and efficiencies. Supervising projects and spearheading innovative enhancements in collaboration with Digitial + Technology teams, including self-service recovery, centralization of care channels, and implementation of automation through bots and process flows. Manage technical implementation vendors and coordination of launch activities and ongoing support with the CX team.
Education
Mount Mercy University
Master's Degree
2015 — 2017
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