Amanda Norman

Experience

1. Client Experience Director

   Origin

   Mar 2025 — Present

   Lead the end-to-end client journey, from onboarding and implementation through adoption, optimization, and value realization•Act as a trusted advisor to clients, building long-term relationships rooted in strategic guidance and measurable outcomes•Collaborate cross-functionally with product, sales, and marketing to deliver a seamless and consistent customer experience•Champion client needs internally to influence product roadmap and drive platform innovation•Translate client feedback into actionable insights that inform ongoing improvements and enhance overall satisfaction•Design and execute strategies that increase engagement, retention, and expansion opportunities•Foster alignment across teams to create cohesive, customer-first initiatives and touchpointsI am an Original Client Experience Director. I was hired to partner with our US-based global companies in all things client experience. My mission is to position Origin and Cuido™ as the category-defining platform it is, fuel growth, and shape a brand that resonates with global HR and benefits leaders utilizing my extensive experience in HR.Benefits are an organization\'s second-biggest people cost. But a lack of visibility, transparency, and stretched resources means they’re operating in the dark. Origin™, the world’s first Global Benefits Intelligence platform, is here to help teams take control and cut waste—so everything they spend genuinely supports their people. Powered by Cuido™, our Artificial Benefits Intelligence™, Origin helps you see the full picture—turning unstructured, multi-language data into a unified, queryable, and actionable source of truth. So teams can control costs, stay compliant, and plan with confidence—transforming benefits into the agile, insight-driven function it deserves to be.

Education

• Southern New Hampshire University

  Bachelor of Science - BS

Skills

• Social Networking
• Administration
• Citrix Xenapp
• Enthusiastic, Knowledge-Hungry Learner and Eager to Meet Challenges.
• Customer Service
• Microsoft Excel
• Powerpoint
• Excellent Customer Service and Communication Skills.
• Leadership
• Event Planning
• Sales Process
• Salesforce.com Implementation
• Proven Ability to Work with Diverse Groups of Staff and Management.
• Strategic Planning
• Research
• Sales Coordination
• Outlook
• Microsoft Office
• Sales
• Social Media
• Microsoft Word
• Public Speaking