Amanda Cray
Account Manager, Managed Services at Red River Technology
- Role
- Director Account Management (Client Success) at Red River
- Location
- Keene, NH, US
- LinkedIn followers
- 500 followers
About Amanda Cray
Strategic leader with a proven ability to build high-performing teams and deliver results by aligning financial initiatives with organizational objectives. Recognized as a visionary with a clear sense of purpose and urgency in navigating complex challenges during periods of both rapid growth and market decline. Brings deep expertise in financial analysis, risk management, and leadership across direct and matrix structures, consistently achieving financial targets. Valued for delivering timely, accurate, and actionable insights through comprehensive analysis and research, and for effectively communicating recommendations to executive leadership.
Experience
Director Account Management (Client Success)
Oct 2025 — Present
Results-driven Director of Account Management with extensive experience leading client relationships, driving strategic growth, and ensuring exceptional service delivery. Skilled in team leadership, client retention, revenue optimization, and cross-functional collaboration, with a proven ability to translate business objectives into actionable plans. Adept at building long-term partnerships, managing complex accounts, and leveraging data-driven insights to enhance performance and profitability. Recognized for strong communication, problem-solving, and stakeholder management skills that foster trust and deliver measurable results.• Oversee a portfolio of 40+ key customer accounts across diverse industries, including construction, healthcare, and professional services. • Directed financial and budget analysis to optimize account performance and ensure profitability. • Led and managed a team of 8 Operations Managers, driving operational excellence and client satisfaction. • Managed a portfolio generating over $2M in monthly recurring revenue, ensuring consistent growth and retention. • Collaborated cross-functionally with Finance, Sales, Service Desk, Compliance, and Business Development teams to deliver strategic solutions and enhance client outcomes.
Education
Southern New Hampshire University
Master's degree, Justice Studies/ cyber security
2012 — 2013
Hesser College
Associate Degree of Science, Paralegal Studies
2006 — 2008
Colorado Technical University
Doctor's Degree, Management- Executive Leadership
Walden University
Master's degree, Project Management
2017 — 2019
Franklin Pierce University (2008-2010)
Bachelors Degree of Science, Criminal Justice
2008 — 2010
American Military University (2010-2011)
Certificate, Forensic Science
2010 — 2011
Skills
- Customer Service
- Risk Management
- General Insurance
- Training
- Access
- Microsoft Excel
- Investigation
- Microsoft Word
- Powerpoint
- Customer Satisfaction
- Critical Thinking
- Commercial Insurance
- Analysis
- Process Improvement
- Leadership
- Close Attention to Detail
- Casualty
- Policy
- Problem Solving
- Organization
- Adobe Indesign
- Omniture
- Sharepoint Server
- Content Server
- Exacttarget
- Project Management
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