Amanda Carmody
Account Manager @Marsh McLennan Agency
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WORK HISTORY
Account Manager @Marsh McLennan Agency
Works with Producer and/or Account Executives, service team, and other internal departments to plan, execute, and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses- Manages creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programs- Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetings- Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes- Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff- Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed- Works with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment report- Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience- Manages time effectively to prioritize workload, client service requests, and service parameters on business processes
EDUCATION
University of Illinois Springfield
Bachelor of Arts - BA
Harper College
Associate of Arts - AA
ABOUT AMANDA CARMODY
Account Manager at Marsh & McLennan Agency
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