Amanda Brown
Assistant Specialist @Abercrombie & Fitch Co.
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WORK HISTORY
Assistant Specialist @Abercrombie & Fitch Co.
New Albany, OH, US
Assists with providing feedback and enforcing policies on interactions with customers and contact center associates. Analyze data and discover trends to drive financial responsibility and process adherence for behavior opportunities seen in contact center associates. Conduct audits on Quality Assurance Specialists at contact centers to seek policy alignment and consistency. Work with internal customer care team members to improve overall customer experience.
EDUCATION
Columbus State Community College
Associates of Applied Science
Franklin University
Health/Health Care Administration/Management
ABOUT AMANDA BROWN
Hard-working and friendly individual looking to gain experience from knowledgeable people leaders in the Central Ohio area.
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