Amanda Biddle

Quality Assurance Consultant @Monmouthshire Building Society

Newport, GB

Leading the design and delivery of end-to-end business solutions that meet complex Regulatory and Legislative requirements. Quality Assurance oversight, governance, and the development of frameworks and policies that drive compliance, risk management, and operational resilience across regulated environments.Skilled in managing end-to-end audit actions, ensuring timely delivery against deadlines while maintaining strong stakeholder confidence. Adept at cross-functional collaboration with key stakeholders to align strategic objectives, embed best practices, and deliver impactful outcomes.Experienced in handling escalated complaints, including CEO-level and Financial Ombudsman Service (FOS) cases, with a focus on resolution, root cause analysis, and continuous improvement to enhance customer experience and reduce future risk.Certified Mental Health First Aider, wellbeing champion, and meditation coach, actively driving a culture of wellbeing across the society. Supporting colleague engagement, and promoting sustainable performance through holistic wellbeing initiatives.

Farnborough College of Technology

GNVQ in Performing Arts