Amanda Beard

About Amanda Beard

As a valued member of leadership, I develop and execute Enterprise Information Technology Management Strategies by understanding various competing business needs, utilizing cross-functional teams, isolating and closing gaps, and reducing overall costs. I am long respected and valued for my relationship skills and deep knowledge of Healthcare IT and general information technology in all areas of leadership, including executive, business, vendor, managed service providers, partners and matrix reporting models. I maintain excellent communication, solid decision-making, strategic direction, technology transformation, and rationalization across the organization’s enterprise footprint. I develop and execute least privilege access model, further improve IT audit compliance, and align with industry best practice. I build strong partnerships working across multiple contractors and onshore/offshore managed service providers to direct development and maintenance priorities and drive work to completion.Additional dot points: • Strategy/Planning/Execution• Program and Project Management• Stakeholder Relations• Contract/Vendor Relations• Business Intelligence• Organizational Design• Talent Development• Digital Transformation• Revenue Growth/Cost Reduction• Process Automation• Innovation• Leadership• Managed Service Provider onshore/offshore• Governance• Board of Directors• IT Service Management• Enterprise Platforms• ServiceNowService/Volunteer:Board of Directors, Greater Evansville Figure Skating ClubDirector, River City Ice TheatreTechnical ConsultantFocus Group Contributor

Experience

1. Process & Technology Manager - Enterprise Capabilities, Servicenow

   Ascension

   Oct 2021 — Present · US

   Product Manager, ServiceNow• Domain expert driving strategy for ServiceNow, Customer Management, and Business Operations• Lead and scale both large and small development initiatives across the full product lifecycle• Define and own product vision, goals, roadmap, priorities, and growth opportunities aligned to business outcomes• Translate business needs, market trends, and customer insights into actionable product strategy• Establish current-state to future-state roadmaps, prioritizing technical features and capabilities within the domain• Direct cross-functional development teams through planning, delivery, and release execution• Build and maintain strong partnerships with vendors, business owners, stakeholders, executive leaders, and governance bodies• Develop and manage domain capability roadmaps, balancing lifecycle maturity, strategic value, growth, and cost• Reduce duplicative spend by rationalizing non-standard and overlapping solutions• Define and manage Total Cost of Ownership (TCO) models to support investment decisions• Lead governance for cross-functional alignment, establishing standards, processes, and best practices within the domain• Oversee multiple concurrent initiatives, often through Program and Project Managers• Provide executive oversight for high-priority incident and issue resolution• Direct offshore development and maintenance teams across multiple contract and managed service providers• Direct Business Analysts through Agile Intake and refinement process

Education

• Ivy Tech Community College

  AAS, CIS - Programming

  2001 — 2006

Skills

• Lotus Notes
• Software Documentation
• Healthcare Information Technology
• Networking
• Access
• Human Resources
• Management
• System Administration
• Process Improvement
• Leadership
• Budgets
• Training
• IT Service Management
• Sap
• Sql
• Visio
• Disaster Recovery