Aman Akash
Operations Manager | CloudFront SME
- Role
- Operations Manager at Amazon Web Services (AWS)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Aman Akash
Senior Operations Manager at Amazon with 11 years of technology experience, leading the AWS Support\'s Global Support Excellence team in India. Combine deep technical expertise with strategic leadership to drive enterprise-wide transformation in cloud support capabilities.Technical Leadership:• Broad expertise across cloud computing domains including compute, storage, networking, security, and distributed systems• Subject Matter Expert in CDN (CloudFront) and cloud architecture with proven ability to drive complex technical solutions• Lead technical strategy development and implementation across global support operations• Guide architectural decisions and technical roadmaps for support tooling and automation• Drive deep-dive problem-solving initiatives and critical incident managementStrategic Leadership & Impact:• Lead Senior Cloud Support Engineers, fostering innovation and technical excellence• Build future leaders through strategic delegation and career development programs• Drive organizational transformation initiatives enhancing support quality and efficiency• Establish and maintain strategic partnerships with technical leadership teamsOperational Excellence:• Design and implement robust support mechanisms, documentation, and knowledge management systems• Drive process automation and optimization initiatives across global support operations• Establish metrics and KPIs to measure and enhance customer experience• Ensure compliance with security, data handling, and service level agreements• Lead post-incident reviews and implement preventive measures through Centers of Excellence• Optimize on-call rotations and workload distribution to maintain team sustainability
Experience
Operations Manager
Jul 2020 — Present · Bengaluru, IN
Education
CDAC Noida
MCA, Computer application
2011 — 2014
Kuvempu University
Bachelor’s Degree, Information Technology
2007 — 2010
National Institute of Information Technology
BScIT, Software Engineering, Computer Networks and security
2007 — 2010
Skills
- Windows
- Microsoft Office
- System Administration
- Amazon Web Services (Aws)
- Servers
- Itil
- Incident Management
- Javascript
- Jsp
- Technical Support
- Cloud Computing
- Java
- Red Hat Linux
- Mongodb
- Network Security
- Sql
- Linux
- Shell Scripting
- Postgresql
- Linux System Administration
- C
- Html
- Web Services
- Network Administration
- Networking
- Unix
- Windows Server
- C#
- .net
- Windows System Administration
- Operating Systems
- Rhel
- Core Java
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