Aman K.

About Aman K.

I am an Associate Manager – Deliverability Consultant, Campaigns at Novartis with 7+…

Experience

1. Sr Deliverability Specialist

   Oracle

   Dec 2021 — Present · Bengaluru, IN

   Demonstrated exceptional client support by promptly responding to inquiries, troubleshooting email deliverability issues, and providing comprehensive solutions to ensure optimal email performance and deliverability- Collaborated closely with clients to understand their email marketing goals and objectives, providing strategic recommendations and best practices to improve deliverability and maximize engagement- Excelled in account management, consistently exceeding client expectations by providing proactive communication, regular performance updates, and strategic insights to drive their email marketing success- Demonstrated a strong understanding of email deliverability factors, including authentication protocols, ISP policies, reputation management, and spam filters, and employed strategies to optimize email deliverability- Take charge of ensuring the daily deliverability success for the complete client base of Oracle Marketing Cloud, which encompasses the Responsys and Eloqua marketing platforms- Worked closely with deliverability vendors and ISPs to resolve any deliverability issues and maintain strong sender reputation- Manage various aspects including infrastructure, compliance with MTA, relationships with ISPs, both internal and customer-facing customer support, knowledge management, and account support- Demonstrated expertise in maintaining relationships with Internet Service Providers (ISPs) to ensure smooth email deliverability. Proactively performed outreach when necessary to address any issues or concerns. Proficient in managing Feedback Loops and serving as a Google Postmaster on behalf of clients- Conducted in-depth analysis of email campaign data to identify and troubleshoot email deliverability issues for diverse clients- Utilized advanced data analysis techniques to pinpoint root causes of deliverability challenges, including factors affecting IP/Domain Reputation.

Education

• Liverpool John Moores University

  Master of Business Administration - MBA, Marketing

• Institute of Management Technology, Ghaziabad

  Post Graduate Program, Management

• SRM IST Chennai

  Bachelor's degree, Computer Applications

• Dishom Guru Shibu Soren Inter College

  Jharkhand Board Intermediate Examination (JAC), Science

• Bokaro Ispat Vidyalaya - 2D

  AISSE (CBSE)