Aman Solanki

About Aman Solanki

API Engineer with a passion for turning client chaos into clean, working code. I specialize in voice, SMS (yes, even WhatsApp and RCS), video APIs, and all the fun stuff in between—whether it pings, rings, or blings. My day-to-day includes diving deep into tickets via Jira and Zendesk, decoding logs in Kibana, and syncing up on Slack (with just the right number of memes).From debugging why someone’s video call went to Narnia to helping messages arrive faster than a double-tap reply, I bridge the gap between complex communication APIs and smooth customer experience. Whether it’s troubleshooting delivery failures on Viber or tracing whispering bugs in a voice API, I’m all in—with a keyboard in one hand and caffeine in the other.Armed with technical know-how, a sense of humor, and a love for clean logs, I enjoy solving real-world problems while keeping the downtime drama-free. Fluent in HTTP status codes, fluent-er in client empathy.Let’s just say: if it’s an API and it’s misbehaving, I’m probably already fixing it.

Experience

1. Api Engineer

   Vonage

   Jun 2025 — Present

   Role: API Engineer Focus Areas: Voice, SMS, Video APIs (including WhatsApp, RCS, Viber, etc.)Currently working as an API Engineer where I specialize in troubleshooting and resolving real-time communication issues across a diverse range of messaging and media platforms. From voice APIs that go mysteriously silent, to WhatsApp messages that ghost their recipients, I investigate and resolve client-facing API incidents with surgical precision and a healthy dose of sarcasm (internally, of course). What I Actually Do (aka, Not Just “Fix Stuff”): • Handle L2 and L3 support for API issues reported on Jira, Zendesk, and escalated through Slack (usually right before lunch). • Dig into logs and metrics using Kibana, tracing everything from dropped calls to delivery latency issues across multi-channel messaging APIs. • Work closely with dev and infra teams to implement bug fixes, push hotfixes, and optimize API performance without breaking things (intentionally). • Analyze payloads, headers, and obscure error codes—because sometimes 200 OK is lying to you. • Maintain high availability and uptime SLAs while juggling multiple client escalations and keeping a straight face. Tech Stack & Tools I Wield Like a Wizard: • API Platforms: RESTful APIs (Voice, SMS, Video, WhatsApp, RCS, Viber) • Monitoring/Debugging: Kibana, cURL, Postman, Wireshark (when needed), browser dev tools • Ticketing & Support: Jira, Zendesk, Slack (w/ way too many channels) • Logs, Alerts & Analysis: JSON logs, HTTP headers, webhook traces, traceIDs that go on forever The Fun Part:The API landscape is like a puzzle where half the pieces are on fire, the other half are undocumented, and yet the client still needs an answer in 30 minutes. That’s where I come in—bridging devs and clients, decoding digital mysteries, and turning “It’s not working” into “It’s resolved.”

Education

• CHANDIGARH UNIVERSITY

  Bachelor of Engineering - BE, Computer Science