Aman Singh
Expert Aftersales & Customer Support Manager in Commercial vehicle industry
- Role
- Territory Service Manager at Ashok Leyland
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Aman Singh
Hey.myself Aman Singh and As a seasoned Service Engineer over 4 + years of experience with a passion for precision and a keen understanding of the intricate workings of commercial vehicles, I bring a wealth of experience to the table. With a track record of successful troubleshooting, maintenance, and repair projects, I am dedicated to ensuring the optimal performance and longevity of commercial vehicles. Understanding the critical role commercial vehicles play in various industries, I prioritize a customer-centric approach. I am committed to establishing strong client relationships by delivering timely and reliable service. Clear communication and transparency are central to my interactions with clients, fostering trust and satisfaction.
Experience
Territory Service Manager
Dec 2023 — Present · Alwar, IN
Currently taking care of the Alwar to Bawad (Raj) Region as After market engineer for LNG, CNG and Diesel vehicle. Below are the supporting KPI -1. Responsible for the Service KPI adherence with all the workshop ( Responsiveness / Revisit / On road reach and recovery experience with the proper monitoring of the complaint resolution of the Customer and issue resolution of the post repair service.2. Responsible for the Technical Campaign driven for the vehicles from the plant with proper guidance and share report back to the plant.3. Responsible for the Onsite / At site Customer engagement activities with proper Driver training and commissioning. Also ensure proper driven of the Customer meet / Fleet meet and Vendor meet for trust and customer satisfaction 4. Responsible for Adherence in increase of the service market share and dealer profitability with also increment in the soft product management adherence.5. Responsible for the Competition vehicle trails and New product branding and establishment
Education
Pusa Institute of Technology
DIPLOMA, 3 D SOFTWARE, AUTO CAD, BAE, THERMAL, A+
2016 — 2019
Monad University
Btech in Mechanical Engg, Mechanical Engineering
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