Aman Sharma
Sr. Project Support Cordinator ( Global Project management team at AVASO Tech. Pvt. Ltd || EX - Genpact || Ex HCL- Lite
- Role
- Sr Project Support Coordinator at AVASO Technology Solutions
- Location
- Una, HP, IN
- LinkedIn followers
- 500 followers
Experience
Sr Project Support Coordinator
Jul 2023 — Present
Responsibilities Act as a strong communication channel between Company’s global clients, Field engineers and other internal teams • Coordinate with the different teams (Service delivery, PMO, Field Ops etc.) to deliver assigned tasks/projects successfully • Ticket/Incident Management – Respond to received tickets within defined SLAs, Log and assign tickets to respective in country Field Engineers. o Monitoring – To monitor the progress of work being executed under an assigned ticket onsite by the Field Engineer o Closure – Collect Service reports from the FE post work completion, review and submit to the client for closure while closing the ticket in the AVASO ITSM system. • Escalation Handling - Handle the first line of service delivery escalations, investigate with the respective Field Engineer to prepare and submit RCA to the Line Manager. • Maintain the incident/tickets health in AVASO ITSM system by keeping them up to date. Working on Live projects and like GTT, BT,Cam, IFF, HCL, Lufthansa,WWT,ITAD,Bechte,etc. and meanwhile also work on the transitions
Education
Rayat Bahra College of Education, Hoshiarpur
IT
2013 — 2017
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