Aman Saxena

About Aman Saxena

I carry 8+ years of experience driving Customer Excellence, Digital Innovation, and Operational Strategy & Program management in Amazon. Currently serving as Operations manager at Amazon, I lead Customer Experience Strategy and Digital Transformation, helping businesses reimagine the service delivery, elevate customer journeys, integrate and unlock sustainable growth. My work blends with data-driven insight with human-centered design—ensuring every transformation is felt, not just measured. At Amazon, I held global leadership roles including Global Operations Manager and Program Manager for the Selling Partner Support team, managing large teams and scaling operations across India, the US, Costa Rica, and Manila. I spearheaded process optimization, introduced Lean and Six Sigma methodologies, and launched programs that enhanced both customer and employee experience. My leadership is grounded in stakeholder management, team development, and operational excellence, with a strong track record of delivering results through data analysis, performance monitoring, and change management. My leadership philosophy is simple: empower teams, foster collaboration, and build cultures where excellence is a habit, not a goal. Let’s connect if you’re building something bold, human, and built to last.

Experience

1. Manager Ii - Seller Support Operations

   Amazon

   Aug 2022 — Present · IN

Education

• Father Agnel Technical Education Complex

  BE - Bachelor of Engineering, Electrical engineering

  2012 — 2016

• ICFAI Business School, Pune Official

  Master of Business Administration - MBA, Marketing

  2016 — 2018