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Aman Saluja

5年以上のカスタマーサービス経験を持ち、多様な顧客への対応を通じて期限遵守と顧客 満足度向上に貢献してきました。高品質なサービ提供、良好な顧客関係構築、問題解決に取り組み、組織の成果向上に努めてきました。優れた対人能力とコミュニケーショ ン能力を活かし、常に前向きで円滑な対応を心がけています。スキルといたしましては日本語能力２球合格しました

Role
Lead Customer Service Representative at Kyndryl
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Aman Saluja

I’ve been working with American Express for the past 5 years in Travellers Cheques and Gift card department as a customer service representative. The following are my experiences, roles, responsibilities and skills which I use in my current organisation:•Deliver world-class customer service, while responding to customer inquiries and concerns via calls. • Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the customer and American Express. • Meet and exceed quality goals, compliance regulations and productivity targets. • Facilitated clear communication between banks, financial institutions, merchants and the customers to expertly resolve inquiries. • Directed phone calls to shorten service time and steer conversations towards targeted solutions. • Handled external inquiries during peak periods to reduce wait times and maximise customer satisfaction. • Handling high value customers with their daily queries.

Experience

  1. Lead Customer Service Representative

    Kyndryl

    Jul 2024 — Present · Gurugram, IN

    Serve as the primary point of contact for assignedcustomers, building strong, trust-based relationships to ensure long-term engagement and satisfaction.2. Collaborate with internal teams to ensure that skills,training, and knowledge remain current and aligned with evolving technologies and customer expectations. Monitor service performance, SLAs, and operational metrics, proactively identifying risks, dependencies, and areas for improvement.

Education

  • Delhi Institute of Digital Marketing (DIDM)

    Master's degree, Master’s degree, Website development, SEO, SMM, web page, Multimedia & information Resources design

  • IEC UNIVERSITY

    Bachelor of Arts - BA, Humanities and social sciences

  • 東京日本語学校- 東京

    Associate's degree, 日本語言語

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Aman Saluja — Lead Customer Service Representative at Kyndryl in Gurugram, HR, IN | Unifers