Aman Ray
Customer Engagement || Mid - Market || Product Adoption || Churn Management || Retention & Growth || MarTech || CPaaS|| Customer Advocacy
- Role
- Customer Engagement Manager at Netcore
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Aman Ray
As a CSM at Netcore Cloud, I focus on driving product adoption by delivering personalised training and support to ensure clients fully utilize our modules. Through regular account management practices like quarterly business reviews, I align our solutions with client goals to enhance satisfaction and increase customer retention.I proactively manage client relationships, resolve queries efficiently, and support customers through onboarding, ensuring a seamless experience. By identifying opportunities for upselling and addressing usage gaps, I contribute to overall growth while reducing churn through early intervention and strategic engagement.At Netcore, I’m committed to enhancing user engagement with our tech solutions by focusing on strategic client education and robust support systems. My recent efforts include aligning product features with business outcomes in quarterly reviews, ensuring our clients maximize the benefits of Busy offerings. With a PGDM in Marketing & International Business from IBA Bangalore, my approach integrates academic insights with practical strategies to optimize customer experiences and drive retention.I mainly focus on resolving client queries and complaints to foster positive experiences, a testament to our dedication in the field of customer success. My certifications in digital marketing and content marketing play a pivotal role in formulating data-driven campaigns that contribute to our Net Promoter Score initiatives. Together, i am not just solving problems— i am proactively propelling clients towards their success milestones.
Experience
Customer Engagement Manager
Jan 2026 — Present · Bengaluru, IN
Education
Regional College of Management (RCM)
Bachelor of Business Administration - BBA, Business Administration and Management, General
2016 — 2019
INDUS BUSINESS ACADEMY - IBA, BANGALORE
PGDM, Marketing & International Business
2019 — 2021
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