Aman Rangari

About Aman Rangari

You can contact me on a••••••••@gmail.com +91

Experience

1. Senior Analyst

   HCLTech

   Feb 2022 — Present · Nagpur, IN

   Senior Analyst at HCL Technologies Ltd, NagpurProject Arthur J. Gallagher & Co.(Dec 2024 Present)For tickets resolution used BMC remedy. Communicating workarounds to be followed to L1 and L2 till the incident/work order gets resolved/completed.For any major issue/Outage, have to connect with Network operation or Command Center team to identify the issue and provide workaround.Priorities VIP ticket. Configuring Cisco Jabber Soft Phone, Desk Phone and Mobile Soft PhoneUsing CUCM, CUCA, Verba and Red Sky tool for Cisco Jabber Phone configuration.As L2 support has to coordinate with vendors regarding Laptop or peripheral replacement.Installing/Troubleshooting of AOVPN application, Zscaler.Documented troubleshooting processes and solutions, contributing to knowledge base for future reference. Provided comprehensive technical support for hardware and software issues, ensuring minimal downtime for users.Project – Fiserv (Feb 2022 Nov 2024)A qualified IT professional with a profile of Senior Analyst (L1) having experience in an end user satisfaction operation handling and driving a team to solve daily tickets and met the SLA on daily basis. For tickets resolution used Service Now portal. Utilized Avaya CMS Supervisor19 and Vayusphere tool for Queue Monitoring and Managing.As an SME have to propose Major Incident whenever there is Outage issue, which will be considered as a P1 or P2 ticket. Create parent tickets for the alerts and assign to the concern team to handle the issues.Join bridge call from operation team.Installation of multiple software over a remote support.

Skills

• Team Management
• Sourcing
• Dbms
• Core Java
• Microsoft Office
• Programming
• Powerpoint
• C
• Visual Basic
• Mis
• Programing Langauge C
• Html
• Data Structures
• Screening