Aman Mishra
Senior Manager @Tata Motors
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WORK HISTORY
Senior Manager @Tata Motors
Mumbai, IN
Complete business development/growth of after sales department of the dealership. Attending the customer complaint and closing it within TAT with complete customer satisfaction. Having PDCA on different after sales related concern at the workshop. Performing CAPA on the different product related concerns. Providing OJT to the dealer manpower and improving the productivity of the workshop. Working towards ultimate goal of customer retention and good word of mouth for the after sales of the complete dealer network in my territory
EDUCATION
Asansol Engineering College (AEC)
Bachelor of Technology - BTech, Mechanical Engineering
D.A.V Public School, Asansol
Higher Secondary, Science
ABOUT AMAN MISHRA
I am Territory Service Manager at Ather Energy Pvt. Ltd. Skilled in Dealership after sales operations according to the SQOP keeping the profitability and customer satisfaction co-linear. Strategic Planning, CSI, Technical Support, Spare parts management, Warranty management and dealer manpower training in accordance to their job role be it technical or soft-skill are other important aspects of the profile. Also deal in network expansion by getting sub dealers under the main dealers in my territory is also a important aspect of my profile.Getting the best out of the available resource is the prime motto and is always open to learning new things.I am a graduate in Mechanical Engineering from Asansol Engineering College of West Bengal University of technical Education. Manufactured a Electric Solar Vehicle as a final year project, also was active as a leader in all other activities be it technical or non technical.
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