Aman Kumar Jha
2.5+ YearsExp | Data-Driven Process Optimization |Excel | Power BI | Python | SQL | Operation Analyst
- Role
- Customer Success Manager at PagarBook
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Aman Kumar Jha
Results-oriented Operations and Customer Success professional with 2.5+ years of…
Experience
Customer Success Manager
Aug 2025 — Present · Bengaluru, IN
Successfully mapped 200+ customer processes and operational workflows, ensuring perfect solution fit and reducing post-onboarding friction across multiple business categories.Reduced customer activation timelines by 20% by creating step-by-step implementation guides that streamlined the onboarding experience and improved customer preparedness.Drove 100% resolution of onboarding escalations by proactively collaborating with product, engineering, and support teams to remove blockers and maintain customer trust.Recognized with the Rookie Performer Award in the very first month for outperforming onboarding and demo targets while maintaining exceptional customer satisfaction.
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