Aman Kumar

About Aman Kumar

Hospitality Professional with a demonstrated history of working in the hospitality…

Experience

1. Corporate Front Office Manager

   Eco Hotels

   Oct 2024 — Present · Mumbai, IN

   Operational OversightMonitor and guide front office operations across all properties.Ensure compliance with brand standards and SOPs for check-in, check-out, guest services, and reservations.Audit front desk performance and guest handling metrics across properties.2. Team Training and DevelopmentDesign and implement front office training programs for all hotel teams.Conduct workshops on grooming, guest communication, upselling, and complaint handling.Create a leadership pipeline by mentoring front office managers across units.3. Guest Experience & Quality AssuranceDevelop and implement guest service excellence strategies.Analyze guest feedback from platforms (e.g, TripAdvisor, Google, brand platforms) to improve satisfaction.Drive service recovery initiatives and resolve escalated guest concerns across properties.4. Technology & Systems StandardizationCollaborate with IT to ensure consistency in PMS, channel managers, and key tech tools.Evaluate and recommend upgrades to front office systems to enhance efficiency.5. Revenue OptimizationWork with revenue and sales teams to ensure front office supports upselling, dynamic pricing, and promotion of ancillary services.Set upselling targets and monitor performance at the front desk level.6. Policy Formulation & ComplianceEstablish and enforce standard operating procedures for check-in/out, security protocols, and cash handling.Ensure adherence to statutory and brand-related compliance in all front office functions.7. Pre-opening & Rebranding SupportLead front office planning and hiring for new openings.Train new teams in alignment with brand culture and operational excellence.8. Coordination & CommunicationAct as the bridge between property front office teams and corporate management.Coordinate with different departments to ensure smooth operations.9. Preopening of New HotelsInvolved with pre opening of new hotels and setting up for smooth operations as per the brand standards.