Aman Kumar
Spanish Language Proficient
- Role
- Technical Support Analyst at Tech Mahindra
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Aman Kumar
I’m a dedicated and bilingual IT Support and Customer Service Specialist with strong…
Experience
Technical Support Analyst
Apr 2024 — Present · Noida, IN
As an Associate Technical Support, I provide L1 in a fast-paced enterprise IT environment. I manage software, hardware for a global user base. My role includes real-time troubleshooting, access management, and remote system support using various enterprise tools.Key Responsibilities:Resolve issues in Office 365: Outlook, Teams, SharePoint, OneDrive.Perform password resets, MFA support, and provisioning in Okta and SailPoint.Manage AD tasks: account unlocks, GPO updates, permissions, LAPS UI support.Use ServiceNow for ticket handling, updates, documentation, and escalation.Troubleshoot remote access and VPN problems via Zscaler.Monitor endpoint performance with ControlUp and resolve latency issues.Support enterprise telephony tools: Cisco Jabber, Unity, and Home Cluster.Resolve conferencing and voice issues, including Jitter-based disruptions.Tech Stack:Okta |SailPoint |O365 |ServiceNow |Zscaler |AD |Unity |ControlUp |LAPS UI |Cisco Jabber |
Education
Veer Bahadur Singh Purvanchal University, Jaunpur
Bachelor of Arts - BA
2015 — 2018
Instituto Cervantes
Spanish language diploma
2019 — 2021
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