Aman Kumar
Agentic AI & Data360 Lead Consultant | Data Cloud Consultant & Agentforce Specialist | 6× Certified | Ex-Infosys, Wipro | NIT Srinagar
- Role
- Lead Consultant at Genpact
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Aman Kumar
As a Salesforce Lead Consultant having around 6 years of hands-on experience, I’ve specialized in driving AI-infused CRM transformations using tools like Data Cloud, Agentforce, OmniStudio, Apex, LWC, and Flows. From building customized applications for global clients in Telecom, Energy & Utilities, Healthcare, Retail, and Infrastructure, to earning certifications of Data Cloud Consultants (Jan 2025) and Agentforce Specialists (Jul 2025), I’m passionate about leveraging Salesforce’s ecosystem to solve complex business challenges and deliver measurable impact.At Genpact (since June 2025), I’ve hit the ground running by designing and presenting high-visibility POCs that blend Data Cloud and Agentforce for game-changing solutions. Highlights include an AI-driven case resolution engine using Retriever, Search Index, and Prompt Builder to slash resolution time; a cross-org integration between Field Service Lightning (FSL) and Data Cloud for unified insights in Utilities; and an automated order-to-cash hub via Email-to-Case and Agentforce for Healthcare. Collaborating directly with AVPs and VPs, I’ve contributed to deals across Service, Healthcare, and Utilities verticals, accelerating agent efficiency and customer experiences.Previously at Infosys and Wipro, I led projects like AT & T’s Customer Connect app with OmniStudio-driven guided selling and Agentforce integrations; AEP’s Energy & Utility Cloud prototype for seamless legacy-Salesforce UI unification; and migrations involving Salesforce Maps, custom objects, and bi-directional data syncing. Holding 6 Salesforce certifications (including OmniStudio Developer and Platform Developer I) and Double Star Ranger status on Trailhead (250+ badges, 110k+ points), I’m a B.Tech graduate from NIT Srinagar.Currently thriving in Genpact’s fast-paced environment, I’m eager to connect on AI + CRM innovations
Experience
Lead Consultant
Jun 2025 — Present · Gurugram, IN
Leading Salesforce Data Cloud & AI Agentforce implementations for enterprise clients, enabling AI-powered case routing and real-time customer insights. • Working end-to-end on POCs and presenting in person demo to CXO level stakeholders for various sector clients from Energy,Healthcare,Banking,Automobile,etc. • Spearheading integrations between Salesforce Sales, Service, Data Cloud and external CRMs for a unified 360° view of customers, converting unstructured data to structured form to be used either in Salesforce app or send to external.
Education
National Institute of Technology Srinagar
B. Tech
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