Aman Gupta

Manager @Hippo Homes

Gurugram, IN

Operations Management & Scaling: Successfully managed daily operations of outgoing orders from warehouses and stores. Scaled warehouse operations to sq. ft.• Process Optimization & Lean Six Sigma: Optimized warehouse operations to meet evolving business needs while maintaining Lean Six Sigma principles, KAIZEN, and 5S, resulting in a 24—hour reduction in order processing time and a 30% decrease in operational cost.• Program Management - Successfully managed and collaborated on various cross-functional projects, working closely with multiple teams to deliver optimal results. Utilized SQL for data analysis and Power BI for visualizing and reporting insights, ensuring data-driven decision-making throughout the project lifecycle.• Customer Escalation Management & NPS Improvement: Analyzed customer escalations, identified root causes, and implemented process improvements to prevent recurrence. This resulted in a significant improvement in Net Promoter Score (NPS) by 25%.• Data-Driven Product Development: Provided data insights to product and technology teams, contributing to the development of products that improved customer SLAs, turnaround time (TAT), and replenishment ETA which helped in a 10% reduction in customer SLA breaches.• On-Time In Full (OTIF) Improvement & B2B Customer Retention: Significant increase in OTIF percentage from 45% to 95%, directly contributing to B2B customer retention and sustained sales growth.• Business Growth: Played a key role in scaling the Clicktech business from ₹5 million per month to ₹25 million per month.