Aman Goyal
Commercial delivery management At British Telecommunications (BT) plc
- Role
- Commercial Delivery Management at Ericsson
- Location
- Faridabad, IN
- LinkedIn followers
- 500 followers
About Aman Goyal
Looking for an opportunity to assess my own inherent abilities and potential in the…
Experience
Commercial Delivery Management
Jun 2023 — Present · Gurugram, IN
Key ResponsibilitiesInvoicing & Billing Operations: Managed monthly invoicing for the DHL APTO contract, including preparation ofdetailed billing sheets, uploading invoices to the portal, and maintaining accurate billing records.Tracking & Reporting: Maintained and updated billing trackers, managed credit notes and PO tracking, andreported on GIR and GSR metrics to ensure compliance and timely processing.End-to-End Order Handling: Manage the complete order lifecycle, including order validation, processing, tracking,and coordination with internal teams to ensure timely and accurate service delivery.Customer & System Management: Act as a liaison with customers, maintain accurate records in ordermanagement systems, resolve order-related issues, and support continuous process improvement.Query Management: Effectively handled and resolved customer billing queries within the agreed turnaroundtime (TAT). Proactively communicated with customers to discuss and resolve any issues.Debt Management: Monitored outstanding balances, followed up on overdue payments, and ensured timelyresolution of outstanding debts. Collaborated with internal teams and customers to mitigate risks and improvecash flow. Maintained accurate debt aging reports and escalated issues where necessary.
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