Aman Kaushik
Customer Experience & Care Transformation | AI & Automation | Multi-Geo Ops (UAE/US/UK/India) | Vendor Strategy | FinTech, Ecommerce, GCC
- Role
- Delivery Leader at Accenture
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Aman Kaushik
I am a Customer Experience and Care Transformation leader with 20+ years of experience building and leading large-scale service operations supporting India, UAE, US and UK. My work has consistently focused on stabilizing complex delivery environments, modernizing CareTech, and transforming traditional support models into AI-enabled, automation-driven, proactive and predictive ecosystems.My leadership spans customer service, seller support, payments, risk, compliance, technical support, quality, training, WFM, governance and escalations. I have managed seven vendor partners across India and the US with full accountability for SLAs, performance governance, transitions and cost optimization. I am hands-on when needed, yet comfortable driving strategy and building future-ready teams capable of scaling with business growth.I enjoy solving problems at scale, simplifying complex journeys, and creating clarity in high-growth environments. Most of all, I believe in building strong, empowered teams and operational structures that improve customer trust, reduce effort and deliver measurable business impact.
Experience
Delivery Leader
Feb 2026 — Present
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