Aman Atwal
Support Desk Manager @Power 365
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WORK HISTORY
Support Desk Manager @Power 365
EDUCATION
Sixth Form College Solihull
BTEC Extended National Diploma In ICT, Information Technology
ABOUT AMAN ATWAL
As a Service Desk Manager at allpay, a leading payment service provider, I oversee the daily operations and performance of a team of 10 service desk analysts who provide technical support to over internal and external customers. I am responsible for ensuring the quality and efficiency of the service desk processes, systems, and tools, as well as the satisfaction and retention of the customers. I also collaborate with other IT managers and stakeholders to align the service desk objectives and strategies with the business goals and vision. With a BTEC Extended National Diploma in ICT from Sixth Form College Solihull, I have over 8 years of experience in the IT service industry, working as a service desk analyst and technical team lead at Mercury, a recruitment and staffing software company, before joining allpay in July 2023. I have developed and demonstrated strong skills in help desk support, technical support, Office 365, incident management, problem-solving, communication, and leadership. I am passionate about delivering excellent customer service, enhancing the user experience, and improving the IT service delivery. I am always eager to learn new technologies, tools, and best practices, and to share my knowledge and expertise with my team and colleagues.
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