Amal El Ouaqaf

Claims Advisor @Carpenters Group

Liverpool, GB

Act as the first point of contact for clients following non-fault road traffic accidents, gathering and verifying key details to assess the viability of legal claims- Follow legal and procedural guidelines to ensure smooth case handover to the legal team while maintaining compliance with service-level agreements (SLAs)- Use internal systems (including VF and other company-specific tools) to manage claim data, client records, and communication logs- Handle sensitive client information with discretion and professionalism- Identify and escalate unusual cases, collaborating with team leads to find timely resolutions

Université Paris 13

Bachelor, Management and Accounting: Management Control

Université Cadi Ayyad

Bachelor’s Degree , English Studies: Linguistics

Liverpool John Moores University

MSc, Management and Digital Business