Amal Ulahannan

Sales and Operations Specialist @Getsetyo

Bengaluru, IN

Manage customer relationships by identifying new leads, gathering their requirements, and tailoring travel solutions to meet their specific needs and preferences- Conduct thorough research to compare fares across various platforms and select the most suitable options that cater to our customers\' needs- Check fares in Amadeus software to ensure that the best options are presented to our customers- Check the availability of flights in Amadeus to confirm travel arrangements accurately- Prepare detailed itineraries using GetSetYo tools, ensuring seamless and memorable travel experiences for our valued customers- Coordinate with multiple Destination Management Companies (DMCs) to secure competitive rates that align with our commitment to delivering quality service- Foster strong, mutually beneficial relationships with suppliers, including hotels and DMCs, to negotiate favorable B2B rates- Confirm bookings, ensure the availability of hotels, flights, and activities, and manage vendor payments efficiently and effectively- Collect payments from customers through GetSetYo\'s secure payment modes and diligently follow up on pending payments to ensure timely settlements- Prepare and maintain accurate and comprehensive records, including transaction sheets, productivity reports, and regular updates for management- Provide exceptional customer support, encompassing on-tour assistance, rescheduling, rerouting, cancellations, and amendments, to consistently exceed customer expectations- Reissue failed tickets/bookings made through the GetSetYo app and verify reservation confirmations to prevent travel disruptions and ensure customer satisfaction- Ensure compliance with company processes, including visa services and payment collection, to maintain operational excellence- Collaborate with internal teams, including accounts and visa departments, to ensure seamless operations and deliver outstanding customer experiences that drive loyalty and growth.

M E S Higher Secondary School Vandanmedu

Higher Secondary

Bangalore University

Master of Tourism and Travel Management

INDIAN ACADEMY GROUP OF INSTITUTIONS

Master of Tourism and Travel Management

Speedlinks Aviation Academy

IATA’s Global Distribution Systems (GDS) Fares & Ticketing