Amal Tripathi

About Amal Tripathi

IT Support Professional with one and half years of hands-on experience in technical…

Experience

1. Software Engineer

   Capgemini

   Jun 2024 — Present · Noida, IN

   1) Provided technical support for software and hardware-related issues across end-user systems, ensuring timely diagnosis and resolution to minimize downtime and maintain high user satisfaction.(2) Created and managed incidents and service requests using ServiceNow, maintaining accurate documentation and tracking for all support activities.(3) Used Remote Desktop Protocol (RDP) to access and troubleshoot user machines and servers across locations, ensuring secure remote support.(4) Performed secure file transfers using WinSCP and connected to remote systems using PuTTY for command-line troubleshooting and configuration tasks.(5) Worked with Virtual Machines for environment setup, testing, and isolation of support scenarios.Executed basic SQL queries to retrieve or validate data for support-related tasks and reporting needs.(6) Installed, configured, and supported enterprise applications, while monitoring system performance and collaborating with internal teams for escalations.(7) Coordinated with external vendors and third-party service providers for issue resolution, hardware replacements, and license renewals to ensure timely service delivery.(8) Created and maintained documentation for recurring issues and SOPs, reducing resolution time and improving team efficiency.(9) Currently upskilling in Selenium WebDriver with Java, learning to automate test cases for web applications using IntelliJ IDEA.(10) Developing a foundation in manual testing, STLC, test case design, and defect reporting, with a clear goal of transitioning into a QA Automation role.