Amal Jose
Senior process executive
- Role
- Senior Process Executive(Fraud Investigation) at Asmd Technologies Pvt Ltd
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Amal Jose
Highly skilled, detail-oriented professional with persuasive communication skills and a problem-solving attitude. Experienced as a customer service representative with the ability to develop meaningful relationships with consumers over the phone.
Experience
Senior Process Executive(Fraud Investigation)
Mar 2023 — Present · Karnataka, IN
To investigate all information and documents provided by the customer, such as disputed transactionswith merchants, customer information, documents from the issuer bank, and transactions. Monitor daily transactions for signs of suspicious activity, including large or unusual transactions,patterns of behavior, and activities that do not align with customer profiles. Investigate suspicious activities, performing in-depth research using internal databases and externalsources to gather relevant information. Prepare and file Suspicious Activity Reports (SARs) and Currency Transaction Reports (CTRs) torelevant authorities in a timely manner. Prepare and submit regular reports on AML activities, suspicious transactions, and investigations tomanagement.Conduct Know Your Customer (KYC) checks and Enhanced Due Diligence (EDD) on high-risk clients toverify their identity and assess potential risks.
Education
St. Alberts College
Puc, Bio science
Ccplm
Sslc
Kristu Jayanti University
Associate's degree, Computer Programming, Specific Applications
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