Amal B.
Head of Service Asset & Configuration Management @Asda
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WORK HISTORY
Head of Service Asset & Configuration Management @Asda
EDUCATION
Confetti College
First Diploma, Media Studies
Central College Nottingham
Bachelor of Technology (BTech), Business Administration Level 3
Confetti College
National Diploma, Media TV and Film
ABOUT AMAL B.
I am a highly accomplished and motivated Service Asset & Configuration Leader with a verifiable track record of implementing Asset & Configuration Management strategies, systems, policies, working practices, process, and procedures from the ground up, including implementing CMDBs and establishing Service Asset & Configuration departments. In addition to my expertise in this field, I bring valuable skills as a qualified ITIL 4 Strategic Leader.As an ITIL 4 Strategic Leader, I possess advanced knowledge and capabilities in driving strategic initiatives within the IT service management domain. I excel in aligning IT services with organisational goals and implementing best practices to enhance service delivery and customer satisfaction.With my strong interpersonal skills and business acumen, I am highly adept at diplomatically facilitating discussions and negotiations with stakeholders at all levels, both internally and externally. This enables me to effectively communicate the value of Asset & Configuration Management and garner support for strategic initiatives.I have a proven track record of driving continual service improvements, establishing robust reporting structures, implementing key performance indicators (KPIs) and service level agreements (SLAs), and managing high workloads and large teams. I consistently exceed expectations with a \"can do\" attitude, prioritising tasks effectively and paying meticulous attention to detail.Working exceptionally well in high-pressure environments, I thrive as both a team player and a leader. My dedication to Service Asset & Configuration Management, personal development, and career progression is unwavering. I bring a strong work ethic, diligence, and a drive for excellence to every aspect of my role.With my qualifications as an ITIL 4 Strategic Leader, I not only possess the necessary skills and experience in Service Asset & Configuration Management but also have the strategic mindset and expertise to contribute significantly to the overall success of an organisation\'s IT service management practices.
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