Amaan Patni
Accounts Manager & Service Delivery - Remote Infrastructure Monitoring and Management (RIMM)
- Role
- Account Manager at Allied Digital
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Amaan Patni
Leveraging 21+ years of experience across Account Management, IT Service Delivery…
Experience
Account Manager
Jun 2022 — Present · Mumbai, IN
Serving as the primary technical point of contact for clients, understanding their technical requirements, and providing expert advice and guidance on product usage and optimization- Offering proactive technical consultation and recommendations to clients, including product configurations, best practices, and optimization strategies to meet their business objectives- Managing technical issues and escalations from clients, coordinating with internal support and engineering teams to ensure timely resolution and effective communication- Collaborating with clients to develop and execute strategic technical plans aligned with their business goals, including technology adoption roadmaps and implementation strategies- Monitoring the performance of technical solutions deployed for clients, analyzing data, and providing regular reports and updates on performance metrics and key milestones- Providing technical training and enablement sessions to clients, empowering them to effectively use and maintain their technology investments and drive maximum value from the products or services offered- Gathering client feedback on product usability, features, and performance, and advocating for product enhancements and improvements within the organization to meet client needs and expectations- Managing contracts and agreements with clients, ensuring compliance with terms and conditions, and identifying opportunities for upselling or cross-selling additional products or services- Ensuring high levels of customer satisfaction and retention by proactively addressing client needs, resolving issues, and delivering value-added services and support- Staying informed on industry trends, competitive landscape, and market developments to provide valuable insights and recommendations to clients and internal stakeholders.
Education
Holy Name High School
Secondary School Certificate
1998 — 1999
Elphinstone College
Bachelor of Commerce - BCom, Accounting Technology/Technician and Bookkeeping
2003 — 2004
Elphinstone College
Higher Secondary Certificate, Accounting Technology/Technician and Bookkeeping
2000 — 2001
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