Amaan Ullah
1st Line Technical Support @Provu Communications Ltd
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WORK HISTORY
1st Line Technical Support @Provu Communications Ltd
Utilised Zoho Helpdesk software to respond to customer support tickets, providing timely and accurate resolutions or escalating issues to the appropriate team members.•Delivered first-line technical support via phone and email, diagnosing issues, documenting details, and ensuring all interactions were accurately logged in the helpdesk system.•Tested and evaluated new products and services, identifying technical issues and working collaboratively to troubleshoot and resolve them.•Accessed the ProVu database to retrieve product details and offer clear, informed assistance to customers with their enquiries.•Worked closely with colleagues to develop technical knowledge, enhance troubleshooting skills, and maintain a consistent standard of customer service.•Processed Return Merchandise Authorisations (RMAs) through the helpdesk system, communicating the process to customers and ensuring timely resolution of returns.•Supported warehouse operations by preparing and packaging products for dispatch, ensuring accuracy and quality control.•Liaised with external vendors to obtain technical assistance and product support, facilitating the quick resolution of customer issues.•Responded to internal IT support requests, prioritising tasks effectively to ensure smooth day-to-day operations across the business.
EDUCATION
Kirklees College
Computing and digital Industries
ABOUT AMAAN ULLAH
As an ICT Technician I have 5 years of experience. I bring attention to detail and a dedication to technical improvement for each job. I have a methodical approach to any task with a strong drive to see things through to completion. I am an organised and enthusiastic person who always maintains high standards. I am a polite, punctual and reliable worker. I possess deep technical knowledge across business systems including hardware, software, networking and can deliver training for many people on the basics of a computer with great results. I am eager to learn and expand my skills therefore any job/task I am assigned to, I commit myself 100%. I am actively looking to seek opportunities and maybe one day move into a more specialist role and progress within the company.
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