Amaan Agwan

About Amaan Agwan

I\'m an innovative business leader with a passion for pushing boundaries, solving problems, and unlocking the potential in both people and ideas. Throughout my career, I’ve consistently led high-performing teams, not just to meet their goals—but to exceed them. With strong skills in communication, market analysis, and strategic planning, I thrive in dynamic environments where I can manage complex projects and drive impactful change. I believe leadership isn’t just about making decisions—it\'s about empowering others, embracing challenges, and adapting with purpose.What sets me apart is my ability to combine analytical thinking with creativity. I don’t just look at what the market is doing—I look for the opportunities hiding in plain sight. Whether it\'s building more efficient processes, launching a new initiative, or exploring a fresh direction, I’m someone who’s always ready to explore what\'s possible and deliver results that matter.Outside of work, I’m a passionate solo traveler and backpacker. Trekking through remote landscapes and discovering new cultures isn’t just a hobby—it’s a way of life that constantly fuels my curiosity, resilience, and desire for growth. I’m someone who loves learning, experimenting, and stepping outside of my comfort zone—whether I’m navigating a mountain trail or a business challenge.Every journey, whether personal or professional, is a chance to learn, evolve, and make a difference—and that’s the mindset I bring into everything I do.

Experience

1. Senior Customer Support Executive

   Firstsource

   Sep 2025 — Present · Mumbai, IN

   As a Senior Customer Support Executive, I manage end-to-end customer communication, sales operations, and relationship management. My role focuses on ensuring customer satisfaction while achieving sales growth through strong follow-ups, personalized service, and efficient coordination with internal teams.Key Responsibilities:Handle inbound and outbound customer queries across phone.Understand customer requirements and convert leads into successful sales.Coordinate with operations and logistics teams for smooth order fulfillment.Maintain accurate customer data and activity logs in CRM systems.Support business growth by identifying upselling and cross-selling opportunities.Resolve customer concerns with empathy and professionalism.

Education

• Bhavans College

  Bachelor of Arts - BA, Bachelor of arts

  2021 — 2024

• Internshala Trainings

  Business development course , Business Development

• DURGADEVI SARAF INSTITUTE OF MANAGEMENT STUDIES, MUMBAI

  Arts, Junior college