Alyssa Roldan

Hostess, Baker, Cashier, Star Baker, Server, and Designated Trainer @The Cheesecake Factory

Freehold, NJ, US

Hostess:• Greet guests that enter and leave the restaurant as we are their first and last impression of the restaurant• Adapt to each position of the front desk such as filling the restaurant by determining the proper wait time and assigning guests to tables• Provide hospitality and assistance to each guest in the restaurant by showing them to their tables, providing them with menus and offering other accommodations such as high chairs or assisting with lost items• Communicate with coworkers from different workgroups to maximize the efficiency and speed of seating tablesBaker and Cashier:• Prep cakes, decorate desserts, and make espresso drinks • Greet guests over the phone and in-person and assist them with menu selections, taking their orders, ringing their orders in, packaging their to-go orders and ensuring guest satisfaction • Responsible for taking payments for take out orders, gift cards and other merchandise• Prepare for opening the restaurant and shift change and maintaining cleanliness of bakery areaDesignated Trainer:• Train new employees how to perform tasks correctly • Certify new employees at the desk and/or bakery• Exemplify leadership for my coworkers by assisting my teammates and adhering to company\'s standards and valuesStar Baker:• Manage inventory of cheesecakes and other bakery goods and supplies• Perform extra detail cleaning• Give feedback and suggestions to bakery team

Rutgers University

Bachelor's degree, Human Resource Management and Spanish

Universidad de Salamanca

Spanish Language and Literature

Rutgers University

Master's degree, Human Resource Management