Alyssa Rittenburg
Strategic Project & Program Management Leader | Cross-Functional Execution | Scaled Ops in SaaS, GovTech, and Consulting
- Role
- Principal Project Manager, Professional Services at Monster Government Solutions
- Location
- Baltimore, MD, US
- LinkedIn followers
- 500 followers
Experience
Principal Project Manager, Professional Services
Oct 2023 — Present
Lead cross-functional delivery of complex Statements of Work (SOWs) across state and local government clients, ensuring alignment with scope, schedule, and quality targetsServe as the primary client interface for the Data Migration workstream, responsible for the mapping, scripting, execution, and validation of data conversion from a legacy technology system inclusive of ~2 million customers,~25 million case notes,~10 million complex services, and ensuring consistent federal reporting in the new systemServe as the primary client interface for the Training and Change Management workstreams, fostering trusted relationships and driving satisfaction across multi-stakeholder environments, and building and executing plans for preparing 40 trainers and 2500+ end-users. Built and maintained Zendesk-based Help content system for customized product documentation and tutorialsOversee full project lifecycle for assigned workstreams, including timeline development, risk documentation and mitigation, issue resolution, and status reporting to internal and external leadershipDefine and refine internal delivery processes (via Jira, Confluence, etc.) for repeatable, scalable outcomes in training rollouts and data migration executionContribute to continuous improvement of PMO best practices and mentor junior PMs in client communication and delivery operations
Education
Goucher College
Bachelor of Arts
2004 — 2008
University of Maryland - Robert H. Smith School of Business
Master of Business Administration - MBA
2017 — 2019
Skills
- Program Management
- Data Analysis
- Mentoring
- Five9
- Salesforce.com
- Nonprofits
- Microsoft Office
- Training
- Project Planning
- Leadership Development
- Curriculum Development
- Event Planning
- Social Media
- Project Management
- Customer Service
- Social Networking
- Fundraising
- Public Speaking
- Leadership
- Strategy Execution
- Management
- Team Leadership
- Editing
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