Alyssa Puckett

About Alyssa Puckett

I help Customer Success and Go-to-Market teams lead with value.As a Business Transformation Consultant, I partner with enterprise clients and cross-functional teams to build strategic business cases, facilitate executive workshops, and coach CS teams to confidently connect product adoption to business outcomes.With 10 years of experience in SaaS product management and consulting, I specialize in helping organizations realize the full potential of digital adoption. I work closely with Sales, Solutions, and Customer Success to identify high-impact use cases, quantify business value, and align digital strategies with customer goals.At the core of my work is a passion for enabling and empowering others—whether it’s elevating Customer Success teams into Strategic Advisors or helping Enterprise Leaders tell a clearer, ROI-backed value story.🟣 Enterprise strategy & executive enablement🟣 Customer Success coaching & value realization🟣 Data-driven insights on retention, engagement, and adoption🟣 Translating complex ideas into clear, actionable outcomesLet’s turn digital experiences into measurable success.

Experience

1. Business Transformation Consultant (Global Field CTO Office)

   WalkMe

   Mar 2023 — Present

   Deliver high-impact, data-driven strategy consulting for enterprise SaaS clients, empowering revenue teams with AI-enhanced insights, customer value models, and scalable enablement frameworks. Led end-to-end development of business value cases to accelerate multi-million dollar enterprise deals Orchestrated stakeholder interviews, strategy workshops, and executive storytelling to align digital adoption initiatives with measurable ROI Built and operationalized repeatable value frameworks, CoE assets, and GTM toolkits for Sales, Solutions, and Customer Success teams Translated customer objectives into WalkMe-aligned outcomes through human-AI collaboration, enabling faster time-to-value and improved retention Advised on enterprise transformation strategies across industries - supporting both SAP and non-SAP platforms in diverse business domains including HCM, Finance, Sourcing & Procurement, Healthcare, Retail, Technology, Real Estate, Energy, and Education - integrating AI-powered insights to inform product adoption, user behavior, and business performance

Education

• Texas State University

  Bachelor's Degree, Social Work

  2010 — 2013

• The University of Texas at Arlington

  Certificate, Public Budgeting and Financial Management

  2017 — 2019

• Westlake High School

  HS Diploma

  2003 — 2007

• The University of Texas at Arlington

  Master's Degree, Public Administration

  2017 — 2019

Skills

• Public Policy
• Leadership Development
• Event Planning
• Event Management
• Non-Profit Administration
• Social Media Marketing
• Microsoft Excel
• Community Outreach
• Government Contracting
• Accounts Payable & Receivable
• Financial Reporting
• Technical Writing
• Nonprofits
• Financial Projection
• Research
• Federal Grants Management
• Grants
• Marketing
• Social Networking
• Administrative Assistance
• Strategic Planning
• Executive Administrative Assistance
• Supervisory Skills
• Events Coordination
• Case Management
• Professional Communication
• Corporate Communications
• Public Speaking
• Crisis Intervention
• Fundraising
• Recruiting
• Professional Writing
• Customer Service
• Microsoft Office
• Data Entry
• Public Relations
• Clerical Skills
• Office Management
• Microsoft Word
• Training