Alyssa Joy Connell

About Alyssa Joy Connell

Accomplished and energetic Customer Success, Operations & Project Manager with a solid history of 10 years, building rapport with clientele and building out SaaS implementation systems. Able to maximize customer satisfaction by strategically managing clients through years of hospitality experience and SaaS understanding to bring the two worlds together. A talented agent offering top-notch abilities in customer success, project management, SaaS product implementation, and creating elevated training protocols to enable my teams to get the most out of our technology. Areas of expertise include building rapport/selling, technology implementation, problem-solving, strong attention to details, ability to learn new technology/systems quickly. I’m a great communicator, pay attention to detail and am extremely resourceful. Able to get the most out of any situation I find myself in. Over the last 10 years, I’ve learned that I thrive in roles that combine my ability to sell/use my people skills alongside my strong adeptness for leveraging and implementing tech solutions for the business or our customers. Core Competencies include:(not limited to)Customer Success, Communication, Time Management, Organizational skills, SOP Creation, Relationship Building, Multitasking, Prioritizes tasks & projects, Written & Verbal skills, Key Account Manager, Leadership, Sales Presentations, Partnership Building, Strategic Planning/ Budgeting, Risk Management, Critical Thinking, Solutions Driven, Change Adaptability, Strong Attention to Detail, Salesforce Knowledge, Technology system implementation

Experience

1. Customer Success Specialist

   Orderport

   Feb 2025 — Present · CA, US

   Assisting with the lifecycle of onboarding new clients. Main point of contact for existing clients. Training clients on how to best utilize OrderPort.

Education

• Santa Rosa Junior College

  Associate of Arts (AA), Humanities/Humanistic Studies

  2010 — 2012