Alyssa Hays
Senior Leader of Customer Success & Onboarding | Retention & Revenue Expansion
- Role
- Senior Manager, Client Engagement & Support at Houzz
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Alyssa Hays
I build customer organizations that people actually love and that drives meaningful retention and expanded revenue. Over the past 11+ years, I\'ve specialized in one thing: taking high-growth SaaS companies from chaotic post-sale experiences to world-class customer journeys. That means building onboarding programs that activate customers fast, designing retention engines that reduce churn before it starts, and developing expansion teams that turn happy customers into revenue. I lead with data and empathy in equal measure. I\'ve built and scaled teams from scratch, partnered cross-functionally with Product, Sales, and Marketing to influence roadmap and GTM strategy, and implemented systems (Salesforce Service Cloud, Intercom, AI tooling) that make great customer experiences scalable. What drives me: I genuinely believe that customer success is the highest-leverage function in a SaaS company. When done right, it\'s not a cost center, it\'s a revenue engine.
Experience
Senior Manager, Client Engagement & Support
Feb 2025 — Present · Austin, TX, US
Education
University of Colorado Boulder
Bachelor's degree, Communication
2008 — 2012
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