Alyssa Floyd

Lead Clinical Educator and Manager @Austin Plastic Surgeon

US

I oversee the daily management of three clinic locations, ensuring efficient workflows, regulatory compliance, and an exceptional patient experience. My focus is on continuous process improvement to enhance patient care and maximize operational performance.Practice Operations Management- Lead day-to-day clinic operations with a focus on patient flow, scheduling, and service delivery- Collaborate with clinical and administrative teams to identify and resolve operational challengesStaff Leadership and Development- Supervise department leads and support a collaborative, growth-oriented work culture- Provide training, coaching, and performance management to maintain high standards of patient care- Manage recruitment, onboarding, scheduling, and employee evaluationsFinancial Management- Oversee inventory and expenses, ensuring cost control and financial responsibility- Ensure accurate billing, timely collections, and patient account management- Collaborate with leadership to review financials and recommend cost-effective strategiesPatient Experience- Champion a culture of excellent customer service and prompt patient support- Oversee the patient intake and consultation process for a seamless start-to-finish experience- Review feedback regularly and drive continuous improvement effortsCompliance and Quality Control- Maintain strict adherence to HIPAA, OSHA, and all federal and state healthcare regulations- Oversee record-keeping and enforce infection control and safety protocolsTechnology and Systems Management- Manage practice management software, EHR systems, and key technologies- Stay updated on advancements to improve efficiency and patient care- Lead staff training on system updates and process changes

Texas A&M University

Bachelor's degree