Alyssa Carlson
Director at Willis Towers Watson
- Role
- Director at WTW
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Alyssa Carlson
Client-focused account manager with 9 years of experience dealing with the financials and strategies of health and welfare plans. My skills include organization, strong business acumen, and flexibility. I am responsible for development of short and long-term strategies that have high impact on clients and the business, and translating operations/strategic decisions into specific measurable outcomes. To do so, I posses and apply in-depth knowledge of industry trends and available products/solutions in order to develop strategy and solve client needs. Furthermore, it is my responsibility to stay up to speed with everchanging tax legislations, healthcare reform, and compliance regulations and then transfer than knowledge to my client.What excites me about my career is being the bridge connects organization with solutions that will attract/retain top talent while also arming today\'s workforce with resources to live healthy, full lives.I transitioned to the employee benefits industry in 2014 and obtained my North Carolina Producer License. Before joining Willis Towers Watson, I worked for Humana Inc. where I worked directly with consulting firms to handle escalated service issues for their clients health and welfare benefits through Humana. In August of 2017, I earned a Masters of Business Administration with a concentration in Human Resources from Liberty University.I exercise a strong understanding of each client’s business needs and value proposition, benefits administration, the health care industry, and client challenges to deliver strategic success. I utilize all available resources to provide targeted, value-added services to each and every one of my clients.
Experience
Director
Apr 2026 — Present
Specialize in delivering excellent service, strategic insights and tailored solutions to employer groups- Assisting clients in formulating Health and Welfare goals and objectives- Assessing opportunities to mitigate cost and decrease risk- Evaluating claims experience to determine cost drivers within programs- Assessing the market to provide the highest quality, most cost-effective benefits - Managing the renewal/implementation process for all applicable lines of coverage- Managing day-to-day client service - Assisting clients with contract reviews and negotiations- Assisting clients with compliance and legislative matters- Assisting clients with employee communication strategies and media preparation- Conducting benchmarking and data-driven analysis to inform decision-making
Education
Liberty University
Master of Business Administration (M.B.A.), Human Resources
2016 — 2017
LENOIR-RHYNE UNIVERSITY
Bachelor of Arts, Communications; Public Relations
2008 — 2012
Skills
- Writing
- Community Relations
- Editing
- Microsoft Word
- Marketing Communications
- Event Planning
- Online Marketing
- Client Relations
- Graphic Design
- Event Management
- Crisis Communications
- Strategic Communications
- Word
- Social Media
- Public Speaking
- Newsletters
- News Release Writing
- Marketing
- Copy Editing
- Feature Writing
- Customer Service
- Indesign
- Publicity
- Social Networking
- Social Media Marketing
- Advertising
- Microsoft Office
- Sales
- Public Relations
- Internal Communications
- Fundraising
- Media Relations
- Marketing Strategy
- Feature Articles
- Strategic Planning
- Press Releases
- Promotions
- Copywriting
- Journalism
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