Alyssa G.
VP, IT Experience Engineering @ Salesforce
- Role
- VP, IT Experience Engineering at Salesforce
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Alyssa G.
I’m passionate about building and leading engineering teams that enhance the end-user experience for enterprise platforms and customer service systems. I believe technology should empower organizations to create seamless, engaging experiences for their customers while fostering a dynamic workplace for employees.With 15 years of experience delivering strategic solutions for major media companies like Disney, SiriusXM, CBS, Showtime, and Viacom, I have a proven track record of aligning technology with business goals. I specialize in digital transformation, enterprise platform optimization, and leading high-performing teams to drive operational efficiency and innovation. Whether implementing AI solutions, consolidating legacy systems, or enhancing collaboration tools, I bring order to chaos - ensuring technology serves both business objectives and end users effectively.I thrive in a fast-paced environment that values collaboration, engagement, and creative problem-solving. My background in broadcast journalism lends itself to executive-level presentations and public speaking, where I excel at translating complex technical concepts for diverse audiences. Known for leading multimillion-dollar technology initiatives, optimizing IT service delivery, and fostering innovation, I’m committed to making a measurable impact through technology and leadership.SaaS Platform Expertise: AI Solutions, ServiceNow (ITSM/CSM), Salesforce Service Cloud, Adobe Experience Manager, Google Workspace, Microsoft 365, Atlassian, Slack, Zoom, Okta
Experience
VP, IT Experience Engineering
Sep 2025 — Present · New York, NY, US
Education
Syracuse University
M.S., Information Management
2010 — 2012
Syracuse University
B.S., Broadcast Journalism
2006 — 2010
Syracuse University
CAS, Information Innovation
2010 — 2012
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