Alyssa Spencer
Hcp Specialist @Comfort Medical, LLC
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WORK HISTORY
Hcp Specialist @Comfort Medical, LLC
Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation! • Assist in order processes, coordinate workflows and monitor orders with accuracy and timeliness to ensure quality expectations across consumer teams • Evaluate internal strategy for creating a physician-centric culture • Collaborate with Sales Operations and & Management to develop and execute focused efforts on intake strategies with emphasis on real-time operations • Monitor the HCP referral team’s progress, identify shortcomings and propose improvements • Handle escalated customer calls for resolution and give after-sales support when requested • Identify and support opportunities for training and quality improvement across consumer teams • Knowledge and understanding of products and services offered by Comfort Medical • Facilitate efforts to optimize consumer experience for continued company growth and success • Analyze customer-specific information: intake data, sales data, financial data, and operational data • Provide rapid impact, strategic insights for the team to support sustainable growth and offer an on-going assessment review as well as competitive trend tracking and evaluation • Provide appropriate recommendations for future data resource needs
EDUCATION
Calvert High School
High School
American Institute of Massotherapy
Associate's degree, Massage Therapy
SKILLS
ABOUT ALYSSA SPENCER
Experienced professional with a wide range of skill sets ranging from Leadership…
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