Alyssa R. Nelson
National Client Relations Director - Citadel
- Role
- National Client Relations Director for Citadel at Forrest Solutions
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
Experience
National Client Relations Director for Citadel
Nov 2023 — Present · Miami, FL, US
Lead & develop workplace hospitality & office services team (over 85 employees) owning first-class experience & service, projects, & initiatives, including Front Desk Reception & Concierge, Phone Switchboard, Administrative Support, Mail/Reprographics, Event/Conference Center Management, & Guest/Candidate Experience support for National Citadel Offices (Miami, NYC, Chicago, San Francisco, Washington D.C, Boston, Greenwich, Dallas, Austin, Houston, Louisville)• Strategize from forecasted Scope of Work & annual budget utilizing Key Performance Indicators, metrics, & Service Level Agreements to create, train & enhance on Standard Operating Procedures, while consulting on & presenting business solutions, partnership strategies, client feedback analysis, & customer service recommendations to build, improve, provide operational uplift for experience & service implemented on-site & virtually based on data and trend forecasting for client advocacy• Collaborate with cross-functional teams to establish systems, policies & procedures to execute Workplace experience deliverables with evolving support while enhancing the operation & customer journey including End User Support, Procurement, Technology, Audio/Visual, Facilities, Global Security, Food & Beverage, Porter Services, Janitorial, etc to enhance client experience & hospitality program.
Skills
- Teamwork
- Opentable
- Outlook
- Fundraising
- Catering Sales
- Adobe Acrobat
- Events Coordination
- Infogenesis
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Social Media
- Public Relations
- Hospitality
- Galaxy
- Time Management
- Hospitality Management
- Entrepreneurship
- Event Management
- Microsoft Outlook
- Leadership
- Public Speaking
- Salespro
- Delphi
- Marketing
- Quadranet
- Microsoft Office
- Sales
- Project Planning
- Lotus Notes
- Team Building
- Management
- Opera
- Social Networking
- Social Media Marketing
- Advertising
- Crystal Reports
- Event Planning
- Food & Beverage
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