Alyssa Boyd

About Alyssa Boyd

Currently open to gain further experience in:•Process and Technology Solutioning/Product Management •Customer Success and Support•Onboarding and TrainingI\'m a solutions-driven individual who is passionate about the power of people and the tools we build to get things done. I am engaged when everyone around me - my team and customers- feel the tech they rely on makes their work experience richer. I love working with people who take the time to understand the details but look forward to the future to do what is best for their customers. I believe my passion for learning and training creates an environment ripe with the positivity that is essential to create great product. In my career I have tackled both product and project management. I have managed the apparel process from concept to production by balancing design, merchant and vendor relationships. I have guided cross-functional teams through agile system updates from discovery to deploy. In every project I have been a passionate advocate for change as I support people in their ever-changing workspace.

Experience

1. Product Management & Optimization Business Solutions Onboarding & Support - Assoc Manager

   Kohl's

   Feb 2022 — Present · Milwaukee, WI, US

   I collaborate with customers from Design, Art, Global Product Services and Vendor partners to plan, implement and onboard technical processes and tools to help customers successfully meet their goals. I am responsible for guiding my product team on our customers needs and am a senior member leading the onboarding and support effort, helping customers with everything from establishing best practices to resolving system issues.Key Responsibilities/Areas of Reach:• Business Consultation & Requirements gathering • Process Optimization & Adoption • Customer Success Metrics Analysis • Customer Onboarding & Training• Technical Systems Support• Project Management

Education

• Mount Mary University

  B.A. Merchandise Management, Marketing, Business, Textiles, Trend Anaylsis, Accounting, Philosophy, Art

  2007 — 2008

• Milwaukee Area Technical College

  Retail Marketing, Marketing, Business, Accounting, Trend Analysis

  2005 — 2007