Alyssa Jones Oconnell
Talent Program Manager - Associate Experience & Culture @Ferguson
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WORK HISTORY
Talent Program Manager - Associate Experience & Culture @Ferguson
Newport News, VA, US
Led employee listening programs, including pulse surveys, lifecycle surveys and engagement in Medallia system; translating associate feedback into clear insights leaders can act on quickly- Developed strategy that connects Employee Experience (EX) to Customer Experience (CX) to strengthen service, retention and performance- Worked with the Director of Talent to launch “The Ferguson Way,” a culture program aligned with company values- Created a 90-day onboarding program to improve new hire productivity and consistency- Built and launched the onboarding program for Ferguson’s first IT Global Capabilities Center in Bangalore, India- Led the team that designed and launched the Powerhouse Award, a top customer service recognition program- Rolled out the Associate Value Proposition (AVP) strategy to communicate Ferguson’s benefits and culture to employees and candidates- Led cross-functional teams, including an Executive Steering Committee, to align AVP with business goals and raise HR program awareness- Developed and launched the Career Day Toolkit to scale career development events across the company- Created a Talent Management SharePoint site to provide streamlined career resources for associates- Conducted Hogan Assessments for leaders to identify strengths and guide development plans- Worked with HR, Finance, and leaders to analyze Workday workforce data and support hiring and development decisions.
EDUCATION
Sumner Academy of Arts and Science
Highschool Diploma, General Studies
Kansas State University
Bachelor's degree, Marketing
ABOUT ALYSSA JONES OCONNELL
Alyssa Jones O\'Connell is a dynamic Talent leader with over a decade of experience driving innovation across Sales, Talent Acquisition, Talent Management and Leadership Development. She is passionate about designing and delivering high-impact, data-driven programs that build diverse talent pipelines and empower associates to reach their full potential. She has proven ability to lead matrixed teams and collaborate across organizations to create meaningful Talent experiences that align with business goals and elevate the associate experience. Alyssa is recognized as a trusted advisor and transformational partner, committed to advancing inclusive cultures and strategic Talent initiatives that fuel growth and success.
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