Alyssa Huffman

About Alyssa Huffman

At Mayo Clinic, my role as a Patient Appointment Services Specialist marries IT proficiency with healthcare administration, ensuring seamless patient experiences. My expertise in Epic EMR systems and aptitude for managing complex scheduling demands contribute to the clinic\'s operational excellence. In collaboration with medical providers and administrative staff, we orchestrate multidisciplinary clinic schedules with precision and care.With a background in claims and prior authorization management, my competencies extend to legal liability analysis, medical terminology, and coding. My focus on compliance and meticulous record-keeping supports the integrity of patient data and the facilitation of necessary healthcare services. At the core, my commitment to exceptional communication and service underpins every patient interaction and system enhancement I undertake.

Experience

1. Patient Appointment Services Specialist

   Mayo Clinic

   Nov 2022 — Present

   Creates and schedules appointments for patients utilizing Epic EMR and multiple systems simultaneously for a busy and complex medical practice via online, telephone, and/or fax requests from patients, outside physicians, and internal staff within Mayo with accuracy, a high sense of urgency, and while providing exceptional customer service.• Manages the scheduling aspect of the multidisciplinary Metabolic Clinic, which involves collaborating and working directly with numerous different medical providers and upper management administrative staff to ensure patients are scheduled correctly for their clinic day and all their follow up appointments.• Assists internal staff with troubleshooting and resolving IT issues daily.• Developed expertise in medical terminology to accurately answer patient questions.• Provides administrative support for physicians, nurses, and other healthcare personnel as needed.

Education

• South Torrance High School

  High School Diploma, General Studies

  2006 — 2009