Alyssa Frugé
Customer Success Manager | Digital Health & AI Documentation | Driving Adoption, Retention & Revenue | Workflow Optimization, Implementation, & CS Operations | Healthcare Strategy & Analytics
- Role
- Customer Success Manager, Operations at Commure
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Alyssa Frugé
I am a Customer Success Manager and healthcare strategy professional who leads adoption, retention, and workflow optimization for AI-enabled clinical documentation platforms. I bring a unique blend of digital health experience, Medicaid/Medicare analytics, implementation leadership, and customer lifecycle strategy, enabling me to drive measurable outcomes for both customers and product teams.In my current role at Commure, I oversee the success of 40+ medical practices, guiding them from onboarding through long-term adoption. I’ve driven $40K average revenue per account, sustained 80%+ weekly usage, delivered 70% NRR, and secured 90%+ renewals by pairing clinical workflow expertise with data-driven strategy. I partner closely with Product, Engineering, and Data Science to refine AI prompts and documentation logic—work that has improved model reliability by 60% and elevated customer satisfaction by 50%.Before entering health tech, I worked in consulting at Guidehouse supporting state health systems on Medicaid, HCBS, and behavioral health initiatives. I led large-scale compliance reviews, analyzed $30B+ in federal expenditures, designed value-based payment dashboards, and optimized clinical documentation workflows that enabled clients to recover $10M in lost revenue.Across every role, I’m known for my ability to build trust with clinicians and administrators, translate complex needs into scalable solutions, and drive strategic outcomes through cross-functional collaboration.I’m passionate about roles at the intersection of:* Customer Success & Strategic Account Management* Implementation & Workflow Optimization* Customer Success Operations / Lifecycle Analytics* AI-enabled healthcare deliveryDigital health innovation & product collaborationI thrive in environments that value curiosity, operational excellence, and long-term relationship-building—and I’m excited about opportunities where I can continue helping healthcare organizations adopt modern, efficient, and responsible AI-powered tools.Colleagues describe me as a go-getter who blends analytical thinking with empathy and collaboration. I love connecting with others who share an interest in AI-powered healthcare, customer success strategy, and data-driven innovation. Let’s connect!
Experience
Customer Success Manager, Operations
Sep 2025 — Present · San Francisco, CA, US
Partner with health systems, speciality clinics, and physician groups to implement the Commure Ambient product, an AI medical scribe, to streamline the clinical documentation process.
Education
University of Washington School of Public Health
Bachelor's degree, Public Health-Global Health: Health Education and Promotion, Minor in Diversity
University of Washington School of Public Health
Master's degree, Health Services Administration
Skills
- Healthcare
- Organizational Development
- Non-Profit Volunteering
- Teamwork
- Data Entry
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