Alyssa Fernandes

Health Assistant @TouchCare

Working directly with members to assist navigating healthcare questions and benefits.•Leveraged communication skills to educate members and reduce unnecessary costs.Interacting with members professionally while addressing their concerns.•Adapted to the use of different online platforms to access patient information and complete tasks.Familiarity with medical terminology and insurance plans.•Proactively tracked goals and completed tasks using Google Sheets.•Demonstrated adaptability in using multiple platforms and addressing diverse client needs.