Alyssa Evio
Shift Lead @Marks and Spencer
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WORK HISTORY
Shift Lead @Marks and Spencer
Shift Lead supporting the day-to-day operation of a high-performing M&S store, with a strong focus on team leadership, customer experience, and delivering commercial results during periods of change.Led shifts of 10–25 colleagues, ensuring smooth trading and consistent service standards.Played a key role in the successful delivery of a store renewal project, supporting floor moves, merchandising standards, and operational readiness ahead of relaunch.Supported achievement of customer satisfaction scores above target by coaching teams and resolving customer issues effectively.Drove strong availability and merchandising standards, contributing to sales growth and improved trading performance.Supported stock management processes, helping reduce waste and stock loss in line with KPIs.Assisted with onboarding and development of new colleagues, improving shift efficiency and engagement.Acted as duty lead when required, maintaining full compliance with health & safety, food safety, and operational audits.
EDUCATION
Kensington Aldridge Academy
Economics, Mathematics and Physical Education
Royal Holloway, University of London
Bachelor of Science - BS, Business/Managerial Economics
ABOUT ALYSSA EVIO
Royal Holloway University of London, 2025 Graduate - Bsc Economics and Management.
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